Tech Support from Real Devs
FREE support for SubscriptionBridge Merchants
Technical support to SubscriptionBridge Merchants is provided through our support ticket system, according to the terms listed below. Merchants typically receive a reply shortly after a ticket has been submitted. Technical support over the phone is not available at this time, although we certainly make exceptions to the rule when a customer is "stuck" or needs a consultation. To open a support ticket, log into the SubscriptionBridge Merchant Center and select Help > Open a Support Ticket.
Online Documentation. Constantly Updated.
Extensive documentation for SubscriptionBridge is available online via the SubscriptionBridge WIKI. The documentation includes information for merchants, customers, developers... anyone that would use SubscriptionBridge in one way or another.
The SubscriptionBridge documentation is constantly updated by a number of editors that collaborate on the WIKI. The reason why a downloadable manual is not provided is precisely that the documentation is updated daily, by different individuals, and the WIKI format work very well in this scenario.
SubscriptionBridge Merchant vs. Customer
Technical support is provided to SubscriptionBridge Merchants, not the merchants' customers.
SubscriptionBridge Merchants are those companies that subscribe to the SubscriptionBridge service in order to use the system to sell and manage subscription-based products and services.
"Customers" - the actual subscribers of the Merchants' products and services - typically need support with issues that are not specifically related to SubscriptionBridge (e.g. "I did not receive my monthly wine shipment"), but rather the Merchant's business itself. SubscriptionBridge provides Merchants with a way to allow their customers to submit a customer service request to them through the SubscriptionBridge Customer Center.
SubscriptionBridge Technical Support Terms and Conditions
Please note the following, important terms and conditions: